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Privacy Policy – Kosovo Wild Freeride

Last Updated: March 2026

We at Kosovo Wild Freeride respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, book our adventure packages, or interact with our services. By using our website or booking our tours, you agree to the practices described in this Privacy Policy.

1. Information We Collect

  • Contact details, including name, email address, and phone number.
  • Booking information, such as selected tours, dates, group size, and special requests.
  • Payment information, which is processed securely through third-party payment providers. We do not store credit card information on our servers.
  • Website data, including IP address, browser type, device information, pages visited, and analytics data collected via cookies.

2. How We Use Your Information

  • Process and manage tour bookings and payments.
  • Communicate with you regarding your bookings, updates, and inquiries.
  • Provide customer support and respond to requests.
  • Send promotional offers and newsletters only if you have consented.
  • Improve our website, services, and tour experiences.
  • Comply with legal obligations, safety requirements, and accounting regulations.

3. How We Share Your Information

  • Our staff and guides to manage your tour experience.
  • Third-party service providers, such as payment processors, booking platforms, or email marketing services.
  • Legal authorities, when required by law or to protect safety.

We do not sell or trade your personal data to third parties.

4. Your Rights

  • Access the personal data we hold about you.
  • Correct or update your personal data.
  • Request deletion of your personal data.
  • Withdraw consent for marketing communications.

To exercise these rights, you can contact us at:
Email: ermalselmanaj200@gmail.com
Phone: +38345771443

5. Cookies and Tracking

We use cookies and analytics tools to improve your browsing experience and website performance. You can manage or disable cookies through your browser settings.

6. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. All payment transactions are encrypted and processed securely.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined above or as required by law. Booking records may be kept for up to 5 years for accounting and legal purposes, while marketing data is retained until you withdraw consent.

8. Minors

Our website and services are not intended for children under 18. We do not knowingly collect personal data from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, you can contact us:
Email: ermalselmanaj200@gmail.com
Phone: +38345771443
Address: Rruga UÇK, Youth Centre, Deçan, Kosovo

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